Delivery of Services

Professional Services at DonorCare Solutions LTD operate on an outcome based pricing model, meaning that we charge a fixed price to deliver a set of agreed outcomes. This means that we will not adjust the price of the service mid project if the time taken to deliver its components is either more or less than initially anticipated, so you can be confident in how much the process will cost, thus making it easier for our clients to effectively budget for our services. The outcome based model ensures that we have our full attention on delivering a successful project, focusing on our clients outcomes, without the burden of assessing how much time is either needed or remaining to complete a set of tasks.
 
 
 

Compliance

DonorCare Solutions LTD is registered with the Information Commissioners Office (No. ZB057540). DonorCare Solutions LTD, when handling personal data, complies with the Data Protection Directive (1995) and the General Data Protection Regulation (2018). All personal data is retained only for the purpose for which it was intended.
 
DonorCare Solutions LTD acts as a data processor for its clients and will only act as explicitly instructed by the client. While DonorCare Solutions LTD is engaged for its expertise and advice, it will take no independent action that has not been authorised by the client (data controller). For more information please visit the DonorCare Solutions Privacy Policy.
 
All payments taken by DonorCare Solutions LTD and its partners are secure and comply with the Payment Card Industry Data Security Standards (PCI DSS). All cardholder details are securely encrypted during processing and no payment information is retained. 
 

 

Change Orders

If the client requires a service that is out of the scope of the initial agreement, a new proposal will need to be drafted, signed and considered to be a separate engagement from the originally scoped service.
 

 

Cancellation Policy

After the client and DCS have agreed on a scheduled date for services to take place, that period will be reserved for the client. For any reason, if the client requests to cancel the reservation, they may be subject to incurring a cancellation fee based on the following timeframe. If the cancellation is made by DCS, no cancellation fee will be incurred.
  • Up to 30 days prior to scheduled date (0%)
  • Between 30 and 15 days prior to scheduled date (50%)
  • Within 15 days prior to scheduled date (100%)

 

Termination

Either party reserves the right to terminate this agreement with immediate effect for any of the following reasons:
  • Payment has been withheld without proper cause
  • Services delivered have proven unsatisfactory after a reasonable opportunity, as agreed between DCS and the project sponsor, has been allocated to meet the standards required.
  • DonorCare Solutions LTD has entered liquidation or is unable to perform its services
  • If either Director for DonorCare Solutions LTD becomes terminally ill, physically unable to perform said duties or is deceased

 

Billing

After the agreement has been signed and returned to the DCS account manager, an invoiced will be raised for the full amount of the service and must be paid before the service begins. Any requests for part payments must be discussed and agreed with your DCS account manager before the agreement has been returned and the invoice raised. 
All Invoices are subject to VAT and should be paid within 14 days of the invoice date. Late payments are subject to a 3% late payment fee, for every week the invoice is unpaid.